service/quality of DELL,

my friend told me not to buy dell laptops just now.

he told me, his unit bought new got mono speakers...then send back to dell for repairs,after 2 months in dell service centre, come back still mono. then complain again, then they say electronic board damaged.

Then battery pack less than 1 year kong already..donno wats the problem.

then the problem now,looks like motherboard kong already...after 5 months still no news from dell.

so i was wondering...dell ini macam ka?

anyone encountered something like this?